Human Resources & Office Coordinator

Home Instead – North Denver, Colorado

At Home Instead, we are building something special — a team obsessed with delivering exceptional care to aging adults and creating meaningful careers for our Care Pros. We are growing quickly and looking for a Human Resources & Office Coordinator who thrives in a fast-paced environment, loves people, and brings structure and accountability to the day-to-day.

This role is the heartbeat of our office — supporting our caregivers, driving performance, and keeping operations running smoothly.

What You’ll Do

Caregiver (Care Pro) Performance Management

• Lead caregiver coaching, performance conversations, and documentation
• Manage call-offs, attendance tracking, and accountability follow-up
• Partner with scheduling and client care teams to resolve performance issues quickly
• Support onboarding experience and ensure caregivers are set up for success from day one
• Identify trends in caregiver performance and proactively address gaps
• Reinforce Home Instead’s core values and service standards daily

Human Resources Support

• Maintain employee records and ensure compliance with Colorado labor laws
• Support leave administration (FAMLI, sick time, etc.)
• Assist with investigations, write-ups, and corrective action plans
• Help drive employee engagement and retention initiatives
• Partner with leadership on staffing needs and workforce planning

Office Coordination & Operations

• Own front office operations — phones, visitors, and overall office experience
• Keep the office organized, stocked, and running efficiently
• Support leadership with administrative tasks and reporting
• Coordinate meetings, trainings, and team events
• Assist with basic payroll support and timecard accuracy

Who You Are

• Highly organized and detail-oriented — you don’t let things fall through the cracks
• Confident communicator — able to have both supportive and tough conversations
• Naturally proactive — you solve problems before they become issues
• People-first but performance-driven — you care deeply and hold a high bar
• Comfortable in a fast-paced, growing environment where priorities shift
• Tech-savvy and able to learn systems quickly (WellSky, ApplicantStack, etc.)

What Success Looks Like

• Caregiver attendance and reliability improves
• Performance issues are addressed quickly and consistently
• Office runs smoothly and professionally every day
• Caregivers feel supported, coached, and held accountable
• Leadership team can rely on you to keep things moving

Why Join Home Instead?

• Be part of a mission-driven company changing how aging is experienced
• Join a high-growth organization with strong leadership and clear vision
• Work alongside a team that lives our core values:
  • Honesty & Integrity
  • Relentlessly Helpful
  • Client & Care Pro Obsession
  • Insist on the Highest Standards
  • Responsible & Accountable

Details

• Location: North Denver, CO
• Schedule: Full-time, in-office
• Compensation: Competitive, based on experience
• Benefits: 401(k) with match, paid time off, professional development