On-Call and Weekend Supervisor (Work from Home - Denver Metro Residents Only)
Home Instead - Denver Metro Area

Company Overview:
Home Instead's mission is to enable seniors to live happy, healthy, and independent lives in their own surroundings. Whether our clients live in their own homes, in retirement apartments, or in long-term care facilities, Home Instead is currently providing millions of hours of senior services annually through a network of over 1,000 franchise offices around the world.

Position:
We are looking for an On-Call and Weekend Supervisor ("On-Call Supervisor") who lives in the Denver Metro area and who will support our North Denver office after hours while working from home.  The On-Call Supervisor will primarily be responsible for answering and servicing our after-hour phone calls and scheduling employee shifts.  "After hours" for our operations is after 5 p.m. on weekdays (until 8 a.m. the next morning) and all day and night on the weekends (until 8 a.m. on Monday morning).   The on-call shifts will be allocated among a few On-Call Supervisors over the course of each month.  This allows for some weekdays and weekends off for the On-Call Supervisors each month.  The after-hour calls can include Caregiver / client scheduling changes, client plan of care matters, and new client service inquiries.  The job is more than just an answering service - On-Call Supervisors are expected to work with clients and caregivers to fill shifts that become open after hours. This is an excellent opportunity for someone looking to make additional income while working from home with the added benefit of  enhancing the lives of aging adults and our Professional Caregivers.  A cell phone and laptop are provided by the company, or you can use your own computer and/or phone (expense reimbursement for overage or other fees).  

Please only apply for this position if you are available with computer and phone access at all times on and after 5 p.m. through and until 8 a.m. for weekday shifts, and available after 5 p.m. on Friday nights through and until 8 a.m. on Monday morning for weekend shifts (but only when you have On-Call shifts).

Ideal Candidate:

• Mature, self-confident, professional and service minded.
• Tolerance for stress and uncertainty. Fast, efficient, and creative in solving problems relating to people and logistics.
• Computer proficiency. Can navigate Windows easily and learn new programs quickly. 
• Patient / supportive personality.
• Clear written and verbal communication and ability to listen effectively.
• Must be patient and congenial on the telephone.
• Very detail oriented. You're someone who is organized, keeps detailed notes, and understands the importance of proper and accurate documentation.
• Able to collaboratively work with other members of the office staff.

Compensation:

• $55 per weekday night shift
• $130 for each weekend day and night (thus a total of $315 for a weekend shift - 5 pm on Friday to 8 am on Monday)
• One and half rate for designated holidays

Education/Experience Requirements:

• High school graduation or the equivalent
• One year of related business experience or an equivalent combination of education and work experience may be considered
• Training at our North Denver office will be required.